General Banking

SECTION E-GENERAL BANKING

S No

Particulars

Charges

1.  MAINTENANCE OF LEDGER ACCOUNTS

1.1

Minimum Average Balance (MAB)- Savings Account

Savings Account:

Savings Account (Premium):

.

Charges for Non-Maintenance of Minimum balance for all savings accounts under various products.

NIL (w.e.f. 01/07/2025) for all savings accounts under various products.

1.2

Minimum Average Balance (MAB)- Current Account

Current Account:

Current Account (Silver / Gold / Diamond/Vyavsaay):

Charges for Non-Maintenance of Minimum balance

Current Account:

Current Account (Silver / Gold / Diamond/Vyavasaay):

Note:: These premium accounts will be reviewed as on last day of every quarter and if QAB is not maintained during two consecutive quarters then such account will be converted into normal current account and QAB will be recovered as applicable to Normal current Account and all benefits, facilities will stand withdrawn.

 Logic for calculation of Quarterly Minimum Balance charges (Current Account):

1. For Current Account, system stores the monthly average balance and Minimum balance charges are being recovered on quarterly basis based on the quarterly average balance
2. Quarterly minimum balance charges will be in proportion to the extent of Quarterly average account balance shortfall in comparison with the prescribed quarterly average balance to be maintained in the account.
3. Whenever the applicable charges come in decimals or below one rupee, charges will be recovered to the next higher rupee amount.
4. If available balance is not sufficient to recover the charges, system will recover the available balance and remaining charges to be recovered will be placed under chase functionality to recover the amount whenever credit comes into the account. (Existing chase functionality will continue).
5. No Minimum Balance charges for non-maintenance of minimum balance will be applicable for inoperative/dormant accounts.

1.3

Duplicate Passbook / Statement

Passbook/ Statement – Non-Individuals & Individual (All Branches)

NOTE:

• Issuance of new passbook shall be free of cost.
• For CA/CC/OD: One statement of account per month free.
• In case customer requests for statement through M-Banking / I-Banking /through e-mail & In case of Flexi deposit accounts (Saving & Current) charges shall be NIL.

Statement of Account with Shorter Frequency (For CD/CC/OD Accounts only): Customer to register e-mail login and utilize Net-Banking facility for downloading statement.

1.4

Incidental / Ledger Folio / Account Maintenance Charges (Operative Accounts beyond Free of Charge Permissible Entries)

Free Folio Allowed in Current Account

For accounts maintained in computer, 40 entries or part thereof is treated as one ledger folio.

Charges beyond free limit

1.5

Cheque Book Issuance Charges

SB & PRATHAMIK BACHAT BANK JAMA KHATA

CTS-2010 Standard Cheques

CENT PREMIUM FREE LEAVES:

1.6

Standing Instructions

1.7

Stop Payment Instructions

NOTE:

• To be levied only once i.e. at the time of accepting the instructions for stop payment and no charges be levied while actually returning such instruments through clearing.
• No charges shall be levied if stop payment instructions made through registered Internet Banking

1.8

Cancellation / Revocation of Stop Payment Instructions

1.9

Penalty Charges for Depositing Delayed Instalment Recurring Deposit Account

₹ 1/- per 100/- pm irrespective of periodicity of deposits.

NOTE:

Benefit of waiving penalty for delayed payments against payment of equal number of advance instalments in Recurring deposit account is not available. However, the Interest should be paid at applicable rate after deducting penalty charges

1.10

Closure of Account

NOTE:

• No account Closure charges on account of Death of the customer.
• Transfer of account from one branch to another branch of the Bank shall not be considered as closure of account, hence no charges will be recovered. Similarly opening of another account in the joint names after closing the existing one and payment in the deceased depositor account shall not be considered as closure of account.
• If the customer is not happy about his/ her choice of SB/CA a/c or services provided by the bank, he/ she may within 14 days from the opening of account, approach the bank to switch to any of our other accounts. Alternatively, he / she may ask for refund of the amount which will be given back to him / her with any interest it may have earned. The bank will not levy any service charge for closure of the account within 14 days from the date of making the first payment into the account.

1.11

Operation in the Account

NOTE:

 No charges in case of death of existing signatory/ account holder

2. REMITTANCES

2.1

Issuance of Demand Draft

2.2

Issuance of Duplicate Draft / Revalidation of Draft / Cancellation of Drafts / Other Instruments

DEMAND DRAFT/OTHER INSTRUMENT

NOTE for Para 2.1 and 2.2:

• No charges shall be levied for issuance of Drafts favouring beneficiaries on account of disbursement of Term Loans/ Retail Loans/ Housing Loans.
• Credit/ Deposit Scheme (including NO Frill account) specific concessions would continue as mentioned specifically in the concerned Scheme.
• No charges to be levied for issuance of demand draft issued for payment of proceeds due to restrictions under income tax act for paying in cash in respect of matured deposit accounts like term deposits and PPF or other such accounts under Govt. run saving schemes.

2.3

Cheques (Including ECS) / Bills Returning Charges

LOCAL RETURNING CHARGES

INWARD RETURNING CHARGES:

OUTWARD RETURNING CHARGES: Cheque/Bills

OUTSTATION RETURNING CHARGES (Inward /Outward)

3. COLLECTION

3.1

Collection of Outstation Cheques / Drafts

• The above charges are all inclusive (other than GST and the applicable cess, if any). No additional charges such as courier charges, out of pocket expenses, etc., should be levied from the customers except in cases where specifically mentioned.
• Collection charges in case of outstation cheques should be levied on the Gross amount of the instruments.
• Immediate Credit of Outstation Cheques in accounts of individual account holders:

Immediate credit of outstation cheques up to ₹15,000/- (on request as per above slab plus actual out of pocket expenses)

3.2

Collection of Local / Outstation Bills Outward & Inward {Clean / Documentary / Usance & Supply Bills Including Bills Received Under Inland LC (Excluding Drafts, Cheques Etc.)}

• Actual postage/courier charges and any other out of pocket expenses have to be recovered in full from the customers.
• Collection charges in case of bills should be levied on the gross amount of the instrument.

3.3

Outstation Returning Charges (Inward / Outward Collection)

As per Para 2.3

3.4

Purchase / Discount of Cheques / Bills

As per guidelines issued from time to time

3.5

Collection of Deposit Receipts on Maturity

In all cases, postage charges and other out of pocket expenses have to be recovered in full.

3.6

Presentation of Usance Bills For Acceptance

₹100/- per bill +out of pocket expenses

3.7

Collection of Interest / Dividend Warrant Directly Received By The Branch

Dividend Warrants, Interest Warrants, refund Orders for amount up to ₹1000/- are to be collected at par, even they are drawn on other banks and payable at out station centres. Out of pocket expenses like postage etc. are to be recovered in full.

4. CASH HANDLING CHARGES- DEPOSIT-AMOUNT WISE

4.1

Saving Bank Accounts

Applicable on Base & Non Base Branch

4.2

Current / Cash Credit/ Overdraft and Other Accounts of Customers

Applicable on Base & Non Base Branch

NOTE:

• Charges as above shall be levied for deposit of cash per day per account.
• No Cash handling charges on amount deposited in Loan (Excluding CC/OD)/ NPA/suit filed accounts

4.3

CASH HANDLING CHARGES- DEPOSIT-DENOMINATION WISE

Cash Handling charge both for Currency and Coins

1. All types of accounts except SB and Term Deposit
2. No Charges up to 1000 pieces
3. Above 1000 pieces @10/- per 100 pieces or part thereof. Maximum ₹. 10000/-

5. CASH HANDLING CHARGES- WITHDRAWAL

5.1

Saving Bank Accounts

At Base Branch and Non-Base Branch:

Free: Maximum 5 withdrawals in a month. Thereafter, ₹ 2 per ₹1000/- or part thereof. Minimum  ₹ 25.00

5.2

Current / Cash Credit/ Overdraft and Other Accounts of customers

At Base Branch and Non-Base Branch:

Variants Current Account - Free Amount per day as per their respective QAB

Thereafter applicable charges will be: ₹ 2/- per ₹1000/- or part thereof. Minimum ₹ 50.00/-

All other CA/CC/OD and other Accounts of Customers: Free up to ₹1.00 lakh per day. Thereafter, ₹2.00 per ₹ 1000/- or part thereof.

6. LOCKER/ SAFE CUSTODY

6.1

Locker Rent Annual

(Above rate are excluding GST)

(Above rates are excluding GST)

Note: Additional premium of 15% in annual rent of all categories of locker at following selected centres.

1)Gwalior 2) Baroda 3) Rajkot 4) Coimbatore 5) Nagpur 6)Pune 7)Jabalpur 8)Nasik 9)Madurai 10)Kota 11)Indore 12)Bhopal 13)Jodhpur 14) Mumbai 15)Raipur 16) Surat 17)Ludhiana 18)Vijayawada 19)Delhi 20)Jaipur 21)Thane 22)Chennai 23)Kolkata 24)Hyderabad 25)Pune 26)Patna 27)Agra 28)Amritsar 29)Lucknow 30)Bangalore.

6.2

Slab Wise Discount on Advanced Locker Rent

6.3

Security Deposit Required for Lockers

The locker holder (the Lessee) is required to keep an amount equivalent to three years rent + charges for break opening of the locker + ₹ 1000/- in the form of Term Deposit

6.4

Restriction on Number of Operations

No. of Locker operation (visit) up to 12 is free thereafter ₹ 100/- per visit (GST excluded).

NOTE:

While issuing new locker, the branches are advised to include the following clause in the locker lease register.

“I /We agree to pay ₹100/- per operation beyond 12 operations in a financial year”

6.5

Refund of Locker Rent

• If locker rent is collected in advance, in the event of surrender of a locker by a customer, the proportionate amount of advance rent collected shall be refunded to the customer. Refund of the locker rent, if any, shall be paid proportionately for the Complete Quarters left as on the Date of Surrender of Locker. For which locker rent has already been received in advance.
• In case of surrender of locker before five years, locker charges at normal rates (without concession) shall be charged and rest of the amount shall be refunded means Concessional rates of rent applicable for advance rent payment for 1 year 6 months to 5 years, if any, will not be available to the lessee when the locker is surrendered, and refund is requested.
• The amount to be refunded will be calculated as if no concession is available i.e. Normal rent p.a. as applicable on date of refund shall be considered to calculate the amount to be refunded.

6.6

Other

All charges for opening the locker, changing the lock and replacing the lost keys plus ₹ 1000/- (exclusive of GST) may be recovered from the hirer. The charges applicable for replacement of lost keys/issue of new password shall be communicated to the locker hirer.

6.8

Safe Custody Charges

7. DOORSTEP BANKING (DSB)

7.1

For Sr. Citizens Above 70 Years and Differently Abled Persons

7.1.1

DSBS under PSB alliance at selected 100 centres

₹ 75 + GST

8. MISCELLANEOUS SERVICES

8.1

Old Record Enquiries

Charges to be refunded for mistake detected on the part of the bank.

8.2

Attestation / Certificate

ILLUSTRATIVE LIST OF CERTIFICATE/ ATTESTATION

1. No Objection Certificate
2. No Dues Certificate
3. Duplicate TDS Certificate
4. Interest Certificate (One certificate to be issued ‘free of cost’ every year)
5. Certificate of Balance (Only two certificates are free in a year)
6. Cheque Honoured Certificate
7. Account Maintaining Certificate
8. Any other certificate relating to deposit account except Solvency certificate charges for which are charges prescribed by IRMD
9. Attestation of customer’s signature/ Photograph
10. Address Confirmation
11. Issue of Duplicate Deposit Receipt

EXEMPTION: No service charges shall be levied for:

1. Issue of No Dues Certificate on adjustment of Loan Account.
2. Issue of No Objection Certificate to the applicants under various Government sponsored schemes
3. Certificate of Interest paid on Deposits or TDS Certificate for the first time
4. The beneficiaries who opt for any e-payment from Govt. Departments, certification of mandate will be free
5. Signature attestation for ECS purpose

8.3

Other

8.4

Concessional/ Exempted Categories

AS PER APPENDIX

8.5

Concessions Not Specified Elsewhere

As per discretionary power vested with various sanctioning authority.

SERVICE CHARGES PERTAINING TO “GENERAL BANKING”

APPENDIX: EXEMPTION/CONCESSIONS FOR VARIOUS CATEGORY OF

CUSTOMERS

Defence /Ex-service men /Paramilitary Forces /CISF

• At par remittance to family up to ₹50,000/- per month. Further, they may be allowed onetime remittance for payment of school/college fees in a year. Postage and out of pocket expenses are to be recovered.
• At par collection of all cheques to be received from the Govt. in respect of Salary/TA/DA/Arrears/Terminal Dues etc.
• At par custody of Wills;
• Standing instructions free of charge within same branch;
• Normal concessions (instant credit facilities) as applicable to other customers in respect of outstation cheques up to ₹15,000/- at a time.
• No service charges for attestation / certificate

Freedom fighters and their widows /widowers, widows of Defence Forces /Police forces personnel dying on duty

No service charges to be levied on:

• Remittance
• Issuance of cheques
• Collection of pension bills/pension cheques
• Discount of pension bills/pension cheques
• Attestation / Certificate

Senior Citizens

• Senior Citizens shall be allowed two Remittances / Collections aggregating to ₹25,000/-per month free of charges for personal use.
• No condition of maintenance of minimum balance.
• The accounts should be in single name of senior citizen or jointly with a close relative where senior citizen is principal account holder.
• 50% concession in:

• Duplicate passbook and statement.
• Cheque book issuance charges
• Stop payment instructions
• Closure of account
• Issuance of duplicate draft /revalidation of draft / cancellation of drafts/other instruments

• No charges for cancellation / revocation of stop payment instructions
• 10% additional concession on advanced locker rent to senior citizen is available subject to the condition of maintaining quarterly average balance of ₹50000 and above shall also continue

No service charges for attestation / certificate

Pensioners

• No service charges to be levied on Collection / Discount of Pension Cheques / Bills of Pensioners of Central / State Govt. and Armed Forces.
• Free remittance facility by debit to S.B. Account maintained by pensioners for personal uses.
• At par collection of cheques of retirement dues.
• No condition of maintenance of minimum balance.
• 50% concession in:

• Duplicate passbook and statement.
• Cheque book issuance charges
• Stop payment instructions
• Closure of account
• Issuance of duplicate draft /revalidation of draft / cancellation of drafts/other instruments

• No charges for cancellation / revocation of stop payment instructions
• No service charges for pension certificate
• No service charges for attestation / certificate

Students

• Issuance (including duplicate) / Cancellation / Revalidation of Demand Draft (as per Para 2.1 and 2.2) for educational purposes, students will be required to pay only ₹20/- per instrument.
• No condition of maintenance of minimum balance.
• No service charges for attestation / certificate

Government Departments/ Ministries/ Departments of State Governments Including, Railways, Defence etc.

All non-credit related service charges are exempted subject to maintenance of their account with any of our branches.

Remittance / Collection facilities for PM’s / CM’s Relief funds

Free remittance/ collection facilities are permissible for these activities.

Collection of subsidy under Government Sponsored Schemes

At par collection of cheques (only cheques issued by Government representing subsidy under Government sponsored Schemes).

Teachers Employed in Government Run Schools / Central Schools

• Free discounting of salary bills / cheques up to ₹25000/-.
• At par collection of salary bills.

Religious, Welfare Service, Charitable institutions etc. exempted from payment of income tax under the income tax act

• Collection of instruments favouring religious, welfare service, charitable institutions who are exempted from payment of income-tax under the income tax act be done at par.
• Issue of DDs /TTs to beneficiaries of these institutions be also done at par.
• The concession will be subject to production of certificate from Income Tax Department for the exemption from payment of Income Tax.

Specific Concessions of 100% exemption for renowned trusts, Temples, Missionaries, cancer societies, Helpage India, Ram Krishna Mission/Math, Foundations promoted by Government agencies.

Blind /Disabled /DIVYANG and Institutions set up for their benefit

• Institutions which are exempted from payment of income tax and especially set up for benefits of blinds, disabled and differently abled be allowed:

• Collection of up-country instruments at par
• Payment made by these institutions to their own beneficiaries by way of DDs /TTs be allowed free of charges.

• Further, in the individual accounts of these categories of persons, identified and confirmed by the Branch Manager at the time of opening of accounts, the issue of RTGS/NEFT/IMPS/DDs /TTs be allowed free of charge. Such concessions to be permitted on transactions issued to be debit of the persons’ accounts and not against cash payment.
• Waiver of collection charges for instruments up to ₹50,000/- at par collection.
• No condition of maintenance of minimum balance for Blind /Disabled / Divyang persons.
• No service charges for attestation / certificate for Blind /Disabled / Divyang persons

Cooperative Banks, Land Development Banks, Service Cooperatives, Districts Rural Development Agencies etc.

1. No charges be levied for collection of cheques deposited by DRDA, Farmers Cooperative Societies (bank’s own sponsored), and Primary Agricultural Societies banking with us.
2. Cooperative banks may be extended remittance facilities under RBI Remittance Facilities Scheme - 1975 provided they agree to abide by the following (restricted to issue DDs /TTs only).

• The Urban cooperative banks should give an undertaking at their HO level that they will charge their customers same charges as charged by our bank for issue of demand drafts.
• The concerned bank and the cooperative bank should come to an understanding to share the charges. The concessions of 50% of the usual service charges to cooperative banks might be extended only to those banks which maintained their accounts with our bank. The condition should, however, be that the cooperative bank must not pass on the benefit to their customers. Incumbent In-charge should take an undertaking from the cooperative bank that they will charge normal rates as per the service charges prescribed, to their customers.

3. Charges as per RBI Remittance Facility Scheme may be levied for transfer of funds from the account of Co-operative Bank at one centre to that at another centre. The charges as per RBI Remittance Facility Scheme are as follows:

• For remittance up to ₹ 5000= 0.03% Minimum ₹ 0.25 

• For remittance over ₹ 5000 = 0.02% Minimum ₹ 1.50

Regional Rural Banks sponsored by our Bank

1. 50% concession shall be available for issue of DDs /TTs and LG /ILC provided counter Guarantee /Security is obtained from the cooperative banks and the benefit of this concession is not passed on to the customers.
2. Remittance facility may also extended free to RRBs sponsored by our Bank on remittance of refinance instalments to NABARD as well as remittance of refinance from NABARD.*
3. No service charges may be levied on remittances of funds among HO, branches and Controlling Offices of RRBs.*
4. No Account Maintenance charges be levied in accounts maintained by RRBs with our Bank.*
5. Collection charges are to be shared between our bank and RRBs on a 50-50 basis in the following cases*:-

• Cheques drawn on Public Sector Banks and tendered to them for collection by RRBs.
• Instruments tendered by Public Sector banks to RRBs for collection

*(These instructions (no. 1 to 4) shall remain operative till priority sector and lead bank division issues any fresh instructions in respect of any of these activities regarding Regional Rural Banks)

Wholly owned subsidiaries of the Bank

To be provided free remittance facility from their corporate office to the branches and vice-versa without levying any service charges

Special Transactions

1. Fixed Deposits including NRI Accounts:

• On cheques issued as per Court orders for investments in terms of deposits, service charges may be waived.
• Transfer of funds on maturity of deposits as well as periodical interest to another branch of our bank to be done at par. Where the funds are to be transferred to another bank normal charges should be levied.
• Collecting bank need not levy any service charges. The remitting bank to levy the charges as applicable to Remittances. In case of local remittances, the charges as applicable to issue of demand draft be levied.

Cheques issued by Govt. of India in respect of grant made from the Prime Minister’s Relief fund to the State Govt., Dist. Magistrates, etc. should be collected without levying any service charges and credit be given immediately at par.

Staff, Honourably retired Staff and widows / widowers of Honourably retired Staff

No service charges shall be levied for various transactions. The accounts should be in single name of staff / ex-staff or jointly with a close relative where staff / ex-staff is principal account holder.

• Widows / widowers of honourably retired Staff shall not be remarried and not gainfully employed to avail the benefits.
• However, any out of pocket expenses such as CERSAI, CIC, NeSL and any other third party expenses to be recovered.

Note

Postage and Out of pocket expenses if any, to be recovered wherever not specified