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Customer Care

CUSTOMER CARE

An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branch

INTEGRATED CUSTOMER CARE CALL CENTER (AVAILABLE 24 * 7)

Customer can lodge complaints and service requests related to Failed Transaction in ATM/POS/ UPI / IMPS & Online & Account debited requiring reversal through: https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/

 

Integrated Customer Call Center

1800 3030

Toll Free  Available 24*7

 Integrated Customer Call Center (For Pensioner)

 1800 203 1911

 Toll Free  Available 24*7

 For Complaints/Grievances

 6364861866

 What’s app Number

National Toll Free Number

 1930

 For  Cyber Fraud Complaint Helpline

National Toll Free Number

1800 110  001

 For Pradhan Mantri Jan Dhan Yojna

National Toll Free Number

1800 180 1111

PMJDY grievance redressal Email ID:    cmfi2[at]centralbank[dot]co[dot]in

PMJJBY/PMSBY grievance redressal Email ID: cmfi[at]centralbank[dot]co[dot]in

MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. 

DIGITAL HELP DESK

Type of Assistance

Email Address

Number

Card Hot listing  / Card not working

customercare[at]cboi[dot]in

1800 30 30

 

 

Card not working for online registration / transaction

debitcard[at]centralbank[dot]co[dot]in

cmcards[at]centralbank[dot]co[dot]in

For failed transaction in ATM/POS/

Online & Account debited requiring reversal

smatmreversal[at]centralbank[dot]co[dot]in

atmbo[at]centralbank[dot]co[dot]in

For Debit Card HOTLISING by sending SMS from registered mobile:

Now you can block your lost card by sending SMS to phone no. +91 9967533228 as follows:

1. LOST                                            

2. LOST <space> card no.       

3. LOST<space>Account no.

: For blocking all cards linked to mobile

: For blocking specific card no[dot]
: For blocking card in specific account

Click Here to download Template/ Form for lodging complaints related to ATM transaction.

 INTERNET BANKING

Email Address

Contact No

For technical issues

cbsnethelp[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/ failed transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

 MOBILE BANKING

Email Address

Contact No

For technical issues

mobilesupport[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/ Failed Transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

 UPI AND BHIM APP HELP

Email Address

Contact No

For technical issues

upisupport[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/failed transactions

smtbk2[at]centralbank[dot]co[dot]in

NEFT / RTGS HANDLING TEAM

Email Address

Contact No

RTGS CELL

rtgscpp[at]centralbank[dot]co[dot]in

 
           

PUBLIC COMPLAINTS:

The Complaint, if any with the Bank, may be taken up with the following officer :

Name

Shri Phool Singh, AGM- Customer Care & Resources Department,

Designation

Asst. General Manager (Customer Service and Complaints)

Address

Customer Care & Resources Department,
Central Bank Building, 2nd floor
MG, Hutatma Chowk, Fort, Mumbai 400 023

Telephone

022- 61648787

Facility of On -Line Complaint

Customer can lodge Complaints at https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/

& will get Unique Identification Number (UIN) while lodging on- line complaints. This UIN will help the complainant in tracking the latest position of complaint in future. 

Alternatively  Customer may  mail their complaint on  email ID: customercare[at]centralbank[dot]co[dot]in

Customer Service No

022- 61648708

 For Office Hours Only

 

ZONE / REGION WISE LIST OF NODAL OFFICERS- CUSTOMER CARE: Click Here

 

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT ZONAL OFFICES

ZONE

NAME

DESIGNATION

MOBILE NUMBER

MAIL ID

AHMEDABAD

MR. DHARMENDRA KUMAR

AGM

9619083234

agmoperahmzo@centralbank.co.in

BHOPAL

MR. SACHIN GUPTA

CM

9566204878

operbhoprzo@centralbank.co.in

CHANDIGARH

MR. ASIT KISHORE

CM

8392828585

operchanzo@centralbank.co.in

CHENNAI

MR. SAUBHAGYA RANJAN

CO

9867835775

operchenzo@centralbank.co.in

DELHI

MS. MANISHA KAUSHIK

AGM

8287516342

agmdelzo@centralbank.co.in

GUWAHATI

MR. KUMAR PRASUN

CM

8811034303

cmoprguwazo@centralbank.co.in

HYDERABAD

MR. S RAJU

CM

6303929012

operhydezo@centralbank.co.in

KOLKATA

MR. ASHOK KUMAR SINGH

CM

6292191378

operkolkzo@centralbank.co.in

LUCKNOW

MR. MANISH OZA

CM

6307995951

agmoperluckzo@centralbank.co.in

MMZO

MR. SUNIL KUMAR

CM

8053995858

opermmzo@centralbank.co.in

PATNA

MR. SABNISH KUMAR SINGH

 

9264292009

cmoperpatnzo@centralbank.co.in

PUNE

MR. SUNIL PANDEY

AGM

9164142812

agmauditpunezo@centralbank.co.in

RAIPUR

VIDYA NAND CHOUDHARY

CM

9955544717

ccdraipzo@centralbank.co.in

 

LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT REGIONAL OFFICES

ZONE

REGION

NAME

DESIGNATION

MOBILE

MAIL ID

AHMEDABAD

AHMEDABAD

VISHNU SHARMA

CM

8103522858

operahmero@centralbank.co.in

AHMEDABAD

BARODA

RAKESH JAIN

CM

9425671271

cm1baroro@centralbank.co.in

AHMEDABAD

GANDHINAGAR

SUMENDRA KUMAR

CM

7486021573

cm2ganaro@centralbank.co.in

AHMEDABAD

JAMNAGAR

ANKUSH DROLIA

CM

9099008588

cmoperjamnro@centralbank.co.in

AHMEDABAD

RAJKOT

S S RAWAT

CM

7906053265

operrajkro@centralbank.co.in

AHMEDABAD

SURAT

MITHLESH KUMAR

CM

9953887234

cmsuraro@centralbank.co.in

BHOPAL

BHOPAL

DARSHAN KUMAR DHINGRA

CM

7837335731

drmbhopro@centralbank.co.in

BHOPAL

CHHINDWARA

SANJAY KUMAR

CM

8226003800

cmoperchhiro@centralbank.co.in

BHOPAL

GWALIOR

SUSHIL VERMA

CM

7354888663

opergwalro@centralbank.co.in

BHOPAL

HOSHANGABAD

AJIT JHA

CM

6204741979

operhoshro@centralbank.co.in

BHOPAL

INDORE

KAMLESH DIWAKAR

CM

9522273401

operindoro@central bank.co.in

BHOPAL

JABALPUR

ANIL NAIK

CM

8226014333

cmoperjabaro@centralbank.co.in

BHOPAL

RATLAM

NAVIN KUMAR SHARMA

CM

9920531470

drmratlro@centralbank.co.in

BHOPAL

SAGAR

KAMAL KUMAR

CM

9522285811

opersagaro@centralbank.co.in

BHOPAL

SHAHDOL

PREM CHANDAN

CM

7903823371

opershahro@centralbank.co.in

CHANDIGARH

AMRITSAR

SATISH KUMAR

CM

9893460550

drmamriro@centralbank.co.in

CHANDIGARH

CHANDIGARH

JAGDISH PARIHAR 

CM

9888802538

operchanro@centralbank.co.in

CHANDIGARH

JALANDHAR

ATIV VASUDEO

CM

9769385320

operjalaro@centralbank.co.in

CHANDIGARH

KARNAL

MANOJ KUMAR PATI

CM

9992904449

operkarnro@centralbank.co.in

CHANDIGARH

LUDHIANA

SANDIP WADHWA

CM

9982768600

operludhro@centralbank.co.in

CHANDIGARH

ROHTAK

RAMESH KATARIA

CM

8901508220

operrohtro@centralbank.co.in

CHANDIGARH

SHIMLA

PRADEEP SINGH

CM

9913296996

opershimro@centralbank.co.in

CHENNAI

CHENNAI

B V SRINIVASA RAO

CM

8885679231

operchenro@centralbank.co.in

CHENNAI

COIMBATORE

GOPALRAM  MEGHWAL

CM

9983685884

cm1coimro@centralbank.co.in

CHENNAI

KOCHI

RAJESH M

CM

7506111590

opercochro@centralbank.co.in

CHENNAI

MADURAI

DIRENDRA KUMAR

CM

9004591831

cmopermaduro@centralbank.co.in

CHENNAI

THIRUVANTHAPURAM

DEEPAK KUMAR MEHTA

CM

7509632434

operthirro@centralbank.co.in

CHENNAI

TRICHY

ASHWANI PANKAJ

CM

9110126423

cm1tircro@centralbank.co.in

DELHI

DEHRADUN

VIMAL KUMAR

CM

9412143917

armdehrro@centralbank.co.in

DELHI

DELHI CENTRAL

VINOD BANSAL

 

9811539397

cmdelcro@centralbank.co.in

DELHI

DELHI-A

SHIPRA KAYA

CM

9431811418

cmoperdelaro@centralbank.co.in

DELHI

DELHI-B

RAKESH SHARMA

CM

9958484409

operdelbro@centralbank.co.in

DELHI

JAIPUR

BHUDDHI PRAKASH JATAV

 

7727871608

cmoperjaipro@centralbank.co.in

DELHI

JODHPUR

HINA KACHAWAHA

CM

9602097103

cmjodhro@centralbank.co.in

DELHI

KOTA

PREM SHANKAR SHARMA

CM

8109547450

operkotaro@centralbank.co.in

GUWAHATI

BARPETA

AMRENDRA YADAV

 

9004421373

drmbarpetaro@centralbank.co.in

GUWAHATI

GUWAHATI

SHRI NITESH KUMAR

CM

7587190751

cm4guwaro@centralbank.co.in

GUWAHATI

UPPER ASSAM

SUSHANTA KUMAR GHOSH

CM

7908913092

cmupparo@centralbank.co.in

HYDERABAD

BANGALORE

NAGARAJ HASYAGAR

CM

9538893712

cmoperbangro@centralbank.co.in

HYDERABAD

GUNTUR

RAJ SHEKHAR

CM

9505816140

cm3guntro@centralbank.co.in

HYDERABAD

HUBLI

MUDIT MANOHAR

CM

9538867546

cm3hublro@centralban.co.in

HYDERABAD

HYDERABAD

AMBADAS DWIVEDI

CM

6304903706

operhydero@centralbank.co.in

HYDERABAD

VIJAYAWADA

UMENDRA SINGH

CM

6304906605

cmvijaro@centralbank.co.in

HYDERABAD

VISAKHAPATNAM

ADIL RAHMAN

CM

6206786088

cm1visaro@centralbank.co.in

HYDERABAD

WARANGAL

CHANDRA SHEKHAR AZAD

CM

7317470172

cm2wararo@centralbank/co.in

KOLKATA

BANKURA

PRASHANT KUMAR

CM

7202932829

cmbankro@centralbank.co.in

KOLKATA

COOCH BEHAR

TANUSHREE SINGHLA

SM

7002379670

opercoocro@centralbank.co.in

KOLKATA

DURGAPUR

CHANDAN KUMAR

CM

8695624205

cmdurgro@centralbank.co.in

KOLKATA

JALPAIGURI

ROHIT PANNA

CM

9903675694

operjalpro@centralbank.co.in

KOLKATA

KOLKATA (N)

ANJAN ROY

CM

9432545495

operkolknro@centralbank.co.in

KOLKATA

KOLKATA (S)

RANJAN PRASAD SINHA

CM

9830070206

cm1kolksro@centralbank.co.in

KOLKATA

SILIGURI

DEBJIT SARKAR0

CM

8240432726

drmsiliro@centralbank.co.in

LUCKNOW

AGRA

SHRUTI AGRAWAL

CM

9336485295

operagraro@centralbank.co.in

LUCKNOW

AYODHYA

ALOK RANJAN SRIVASTAV

CM

8303714303

operayodro@centralbank.co.in

LUCKNOW

BAREILLY

SAPAN GOEL

CM

8303716059

operbarero@centralbank.co.in

LUCKNOW

DEORIA

RUPAK SHEKHAR PREM

CM

9336477646

cmoperdeorro@centralbank.co.in

LUCKNOW

ETAWAH

UMA SHANKAR

CM

8303714101

cmoperetawro@centralbank.co.in

LUCKNOW

GORAKHPUR

ROHIT NIGAM

CM

9336464095

opergoraro@centralbank.co.in

LUCKNOW

JHANSI

ANIL KUMAR

CM

8303716070

cm1jhanro@centralbank.co.in

LUCKNOW

KANPUR

SUSHIL KUMAR

CM

8795818605

operkanpro@centralbank.co.in

LUCKNOW

LUCKNOW

ARUN KUMAR

CM

8303713747

cmpersluckro@centralbank.co.in

LUCKNOW

MEERUT

VININ GARG

CM

9166622588

drmmeerrro@centralbank.co.in

LUCKNOW

VARANASI

SANJAY SINHA

CM

8957406891

cmvararo@centralbank.co.in

MMZO

MRO

KUMARI RITURAJ

 

9833723363

cmoprmro@centralbank.co.in

MMZO

MSRO

RAJEEV KUMAR

CM

9430238015

cmrecoverymsro@centralbank.co.in

MMZO

PANAJI

SUNIL NAYAK

CM

9423883499

cmpana@centralbank.co.in

MMZO

THANE

LATA GANESH

CM

8655783861

cmthanro@centralbank.co.in

PATNA

DARBHANGA

RAJEEV KUMAR

CM

9967639842

cmopergdarbro@centralbank.co.in

PATNA

DHANBAD

 Y D MISHRA

CM

8010740576

cm2dhanro@centralbank.co.in

PATNA

GAYA

ABHISHEK KUMAR SINHA

CM

8197401733

cmopergaya@centralbank.co.in

PATNA

KATHIAR

KARNAIL SINGH

CM

9264291810

cm1katiro@centralbank.co.in

PATNA

MOTIHARI

R K PANDEY

CM

9264292122

cmopermotiro@centralbank.co.in

PATNA

MUZAFFARPUR

D P SINHA

CM

7002479155

cm1muzro@centralbank.co.in

PATNA

PATNA

SANJAY KUMAR SHARMA

CM

9955705399

cm2patnro@centralbank.co.in

PATNA

PURNEA

SHAHID AKHTAR

CM

8789108223

cm2purnro@centralbank.co.in

PATNA

RANCHI

PRASHAT DESHPANDE

AGM

9422654648

drmrancro@centralbank.co.in

PATNA

SIWAN

MANAS KERTHIKYE

CM

9264292099

oprsiwaro@centralbank.co.in

PUNE

AHMEDNAGAR

VIRENDRA TIWARI

CM

7310179092

cmopernagaro@centralbank.co.in

PUNE

AKOLA

ANURAG NIGAM

CM

9935524395

drmakol@centralbank.co.in

PUNE

AMARAVATI

SUNIL DOHARE

CM

9424431651

cm1amraro@centralbank.co.in

PUNE

AURANGABAD

CHANDAN KUMAR

CM

8554990418

operauraro@centralbank.co.in

PUNE

JALGAON

ABHISHEK NANDESHWAR

CM

9960352577

cmoperjalgro@centralbank.co.in

PUNE

NAGPUR

MD ARIF KHAN

CM

7262079444

cmnagpro@centralbabk.co.in

PUNE

NASIK

A K PANDEY

CM

7798986454

armnasiro@centralbank.co.in

PUNE

PUNE

UDAY SHANKAR

AGM

8544322697

drmpunero@centralbank.co.in

PUNE

SOLAPUR

P N CHOWDHARY

CM

9934209899

drmsolaro@centralbank.co.in

RAIPUR

AMBIKAPUR

NEERAJ GOSWAMI

CM

9616366260

cmambiro@centralbank.co.in

RAIPUR

BHUBANESHWAR

MIHIRA KANT TRIPATHI

CM

7381000131

operbhubro@centralbank.co.in

RAIPUR

RAIPUR

SHASHIBHUSHAN SHARMA

CM

8340101331

operraipro@centralbank.co.in

RAIPUR

SAMBALPUR

RANJAN KUMAR

CM

6370060729

opersambro@centralbanl.co.in

  1. To lodge Complaint with Banking Ombudsman:
        1) Website:https://cms[dot]rbi[dot]org[dot]in
        2) Physical address of CRPC, Chandigarh as below:
             Reserve Bank of  India, 4th Floor, Sector 17, Chandigarh - 160017
         3) RBI Contact Centre - 14448 (from any number)
  2. PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in