CUSTOMER CARE
An approved BC/DR policy is in place. In case any branch is unable to function due to any calamity or disaster, its customers can continue their transactions through any other branch
INTEGRATED CUSTOMER CARE CALL CENTER (AVAILABLE 24 * 7)
Customer can lodge complaints and service requests related to Failed Transaction in ATM/POS/ UPI / IMPS & Online & Account debited requiring reversal through: https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/
Integrated Customer Call Center |
1800 3030 |
Toll Free Available 24*7 |
Integrated Customer Call Center (For Pensioner) |
1800 203 1911 |
Toll Free Available 24*7 |
For Complaints/Grievances |
6364861866 |
What’s app Number |
National Toll Free Number |
1930 |
For Cyber Fraud Complaint Helpline |
National Toll Free Number |
1800 110 001 |
For Pradhan Mantri Jan Dhan Yojna |
National Toll Free Number |
1800 180 1111 |
PMJDY grievance redressal Email ID: cmfi2[at]centralbank[dot]co[dot]in
PMJJBY/PMSBY grievance redressal Email ID: cmfi[at]centralbank[dot]co[dot]in
MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs.
DIGITAL HELP DESK
Type of Assistance |
Email Address |
Number |
|||
Card Hot listing / Card not working |
1800 30 30
|
||||
Card not working for online registration / transaction |
debitcard[at]centralbank[dot]co[dot]in |
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cmcards[at]centralbank[dot]co[dot]in |
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For failed transaction in ATM/POS/ Online & Account debited requiring reversal |
smatmreversal[at]centralbank[dot]co[dot]in |
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atmbo[at]centralbank[dot]co[dot]in |
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For Debit Card HOTLISING by sending SMS from registered mobile: |
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Now you can block your lost card by sending SMS to phone no. +91 9967533228 as follows: |
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1. LOST 2. LOST <space> card no. 3. LOST<space>Account no. |
: For blocking all cards linked to mobile : For blocking specific card no[dot] |
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Click Here to download Template/ Form for lodging complaints related to ATM transaction. |
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INTERNET BANKING |
Email Address |
Contact No |
|||
For technical issues |
cbsnethelp[at]centralbank[dot]co[dot]in |
1800 30 30 |
|||
For Reversal/ failed transactions |
Bharat Bill Pay Transactions |
mgrtbk_mobile[at]centralbank[dot]co[dot]in |
|||
Other Merchant Transactions |
bmvb4982[at]centralbank[dot]co[dot]in |
||||
IMPS Transactions |
Smtbk2[at]centralbank[dot]co[dot]in |
||||
MOBILE BANKING |
Email Address |
Contact No |
|||
For technical issues |
mobilesupport[at]centralbank[dot]co[dot]in |
1800 30 30 |
|||
For Reversal/ Failed Transactions |
Bharat Bill Pay Transactions |
mgrtbk_mobile[at]centralbank[dot]co[dot]in |
|||
Other Merchant Transactions |
bmvb4982[at]centralbank[dot]co[dot]in |
||||
IMPS Transactions |
Smtbk2[at]centralbank[dot]co[dot]in |
||||
UPI AND BHIM APP HELP |
Email Address |
Contact No |
|||
For technical issues |
upisupport[at]centralbank[dot]co[dot]in |
1800 30 30 |
|||
For Reversal/failed transactions |
smtbk2[at]centralbank[dot]co[dot]in |
||||
NEFT / RTGS HANDLING TEAM |
Email Address |
Contact No |
|||
RTGS CELL |
rtgscpp[at]centralbank[dot]co[dot]in |
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PUBLIC COMPLAINTS:
The Complaint, if any with the Bank, may be taken up with the following officer : |
||
Name |
Shri Phool Singh, AGM- Customer Care & Resources Department, |
|
Designation |
Asst. General Manager (Customer Service and Complaints) |
|
Address |
Customer Care & Resources Department, |
|
Telephone |
022- 61648787 |
|
Facility of On -Line Complaint |
Customer can lodge Complaints at https://icc.centralbank.co.in/cucms_cboi/docket/srbooking/srbooking/ & will get Unique Identification Number (UIN) while lodging on- line complaints. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email ID: customercare[at]centralbank[dot]co[dot]in |
|
Customer Service No |
022- 61648708 |
For Office Hours Only |
ZONE / REGION WISE LIST OF NODAL OFFICERS- CUSTOMER CARE: Click Here
LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT ZONAL OFFICES |
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ZONE |
NAME |
DESIGNATION |
MOBILE NUMBER |
MAIL ID |
AHMEDABAD |
MR. DHARMENDRA KUMAR |
AGM |
9619083234 |
|
BHOPAL |
MR. SACHIN GUPTA |
CM |
9566204878 |
|
CHANDIGARH |
MR. ASIT KISHORE |
CM |
8392828585 |
|
CHENNAI |
MR. SAUBHAGYA RANJAN |
CO |
9867835775 |
|
DELHI |
MS. MANISHA KAUSHIK |
AGM |
8287516342 |
|
GUWAHATI |
MR. KUMAR PRASUN |
CM |
8811034303 |
|
HYDERABAD |
MR. S RAJU |
CM |
6303929012 |
|
KOLKATA |
MR. ASHOK KUMAR SINGH |
CM |
6292191378 |
|
LUCKNOW |
MR. MANISH OZA |
CM |
6307995951 |
|
MMZO |
MR. SUNIL KUMAR |
CM |
8053995858 |
|
PATNA |
MR. SABNISH KUMAR SINGH |
|
9264292009 |
|
PUNE |
MR. SUNIL PANDEY |
AGM |
9164142812 |
|
RAIPUR |
VIDYA NAND CHOUDHARY |
CM |
9955544717 |
LIST OF NODAL OFFICERS FOR CUSTOMER CARE AT REGIONAL OFFICES |
|||||
ZONE |
REGION |
NAME |
DESIGNATION |
MOBILE |
MAIL ID |
AHMEDABAD |
AHMEDABAD |
VISHNU SHARMA |
CM |
8103522858 |
|
AHMEDABAD |
BARODA |
RAKESH JAIN |
CM |
9425671271 |
|
AHMEDABAD |
GANDHINAGAR |
SUMENDRA KUMAR |
CM |
7486021573 |
|
AHMEDABAD |
JAMNAGAR |
ANKUSH DROLIA |
CM |
9099008588 |
|
AHMEDABAD |
RAJKOT |
S S RAWAT |
CM |
7906053265 |
|
AHMEDABAD |
SURAT |
MITHLESH KUMAR |
CM |
9953887234 |
|
BHOPAL |
BHOPAL |
DARSHAN KUMAR DHINGRA |
CM |
7837335731 |
|
BHOPAL |
CHHINDWARA |
SANJAY KUMAR |
CM |
8226003800 |
|
BHOPAL |
GWALIOR |
SUSHIL VERMA |
CM |
7354888663 |
|
BHOPAL |
HOSHANGABAD |
AJIT JHA |
CM |
6204741979 |
|
BHOPAL |
INDORE |
KAMLESH DIWAKAR |
CM |
9522273401 |
|
BHOPAL |
JABALPUR |
ANIL NAIK |
CM |
8226014333 |
|
BHOPAL |
RATLAM |
NAVIN KUMAR SHARMA |
CM |
9920531470 |
|
BHOPAL |
SAGAR |
KAMAL KUMAR |
CM |
9522285811 |
|
BHOPAL |
SHAHDOL |
PREM CHANDAN |
CM |
7903823371 |
|
CHANDIGARH |
AMRITSAR |
SATISH KUMAR |
CM |
9893460550 |
|
CHANDIGARH |
CHANDIGARH |
JAGDISH PARIHAR |
CM |
9888802538 |
|
CHANDIGARH |
JALANDHAR |
ATIV VASUDEO |
CM |
9769385320 |
|
CHANDIGARH |
KARNAL |
MANOJ KUMAR PATI |
CM |
9992904449 |
|
CHANDIGARH |
LUDHIANA |
SANDIP WADHWA |
CM |
9982768600 |
|
CHANDIGARH |
ROHTAK |
RAMESH KATARIA |
CM |
8901508220 |
|
CHANDIGARH |
SHIMLA |
PRADEEP SINGH |
CM |
9913296996 |
|
CHENNAI |
CHENNAI |
B V SRINIVASA RAO |
CM |
8885679231 |
|
CHENNAI |
COIMBATORE |
GOPALRAM MEGHWAL |
CM |
9983685884 |
|
CHENNAI |
KOCHI |
RAJESH M |
CM |
7506111590 |
|
CHENNAI |
MADURAI |
DIRENDRA KUMAR |
CM |
9004591831 |
|
CHENNAI |
THIRUVANTHAPURAM |
DEEPAK KUMAR MEHTA |
CM |
7509632434 |
|
CHENNAI |
TRICHY |
ASHWANI PANKAJ |
CM |
9110126423 |
|
DELHI |
DEHRADUN |
VIMAL KUMAR |
CM |
9412143917 |
|
DELHI |
DELHI CENTRAL |
VINOD BANSAL |
|
9811539397 |
|
DELHI |
DELHI-A |
SHIPRA KAYA |
CM |
9431811418 |
|
DELHI |
DELHI-B |
RAKESH SHARMA |
CM |
9958484409 |
|
DELHI |
JAIPUR |
BHUDDHI PRAKASH JATAV |
|
7727871608 |
|
DELHI |
JODHPUR |
HINA KACHAWAHA |
CM |
9602097103 |
|
DELHI |
KOTA |
PREM SHANKAR SHARMA |
CM |
8109547450 |
|
GUWAHATI |
BARPETA |
AMRENDRA YADAV |
|
9004421373 |
|
GUWAHATI |
GUWAHATI |
SHRI NITESH KUMAR |
CM |
7587190751 |
|
GUWAHATI |
UPPER ASSAM |
SUSHANTA KUMAR GHOSH |
CM |
7908913092 |
|
HYDERABAD |
BANGALORE |
NAGARAJ HASYAGAR |
CM |
9538893712 |
|
HYDERABAD |
GUNTUR |
RAJ SHEKHAR |
CM |
9505816140 |
|
HYDERABAD |
HUBLI |
MUDIT MANOHAR |
CM |
9538867546 |
|
HYDERABAD |
HYDERABAD |
AMBADAS DWIVEDI |
CM |
6304903706 |
|
HYDERABAD |
VIJAYAWADA |
UMENDRA SINGH |
CM |
6304906605 |
|
HYDERABAD |
VISAKHAPATNAM |
ADIL RAHMAN |
CM |
6206786088 |
|
HYDERABAD |
WARANGAL |
CHANDRA SHEKHAR AZAD |
CM |
7317470172 |
|
KOLKATA |
BANKURA |
PRASHANT KUMAR |
CM |
7202932829 |
|
KOLKATA |
COOCH BEHAR |
TANUSHREE SINGHLA |
SM |
7002379670 |
|
KOLKATA |
DURGAPUR |
CHANDAN KUMAR |
CM |
8695624205 |
|
KOLKATA |
JALPAIGURI |
ROHIT PANNA |
CM |
9903675694 |
|
KOLKATA |
KOLKATA (N) |
ANJAN ROY |
CM |
9432545495 |
|
KOLKATA |
KOLKATA (S) |
RANJAN PRASAD SINHA |
CM |
9830070206 |
|
KOLKATA |
SILIGURI |
DEBJIT SARKAR0 |
CM |
8240432726 |
|
LUCKNOW |
AGRA |
SHRUTI AGRAWAL |
CM |
9336485295 |
|
LUCKNOW |
AYODHYA |
ALOK RANJAN SRIVASTAV |
CM |
8303714303 |
|
LUCKNOW |
BAREILLY |
SAPAN GOEL |
CM |
8303716059 |
|
LUCKNOW |
DEORIA |
RUPAK SHEKHAR PREM |
CM |
9336477646 |
|
LUCKNOW |
ETAWAH |
UMA SHANKAR |
CM |
8303714101 |
|
LUCKNOW |
GORAKHPUR |
ROHIT NIGAM |
CM |
9336464095 |
|
LUCKNOW |
JHANSI |
ANIL KUMAR |
CM |
8303716070 |
|
LUCKNOW |
KANPUR |
SUSHIL KUMAR |
CM |
8795818605 |
|
LUCKNOW |
LUCKNOW |
ARUN KUMAR |
CM |
8303713747 |
|
LUCKNOW |
MEERUT |
VININ GARG |
CM |
9166622588 |
|
LUCKNOW |
VARANASI |
SANJAY SINHA |
CM |
8957406891 |
|
MMZO |
MRO |
KUMARI RITURAJ |
|
9833723363 |
|
MMZO |
MSRO |
RAJEEV KUMAR |
CM |
9430238015 |
|
MMZO |
PANAJI |
SUNIL NAYAK |
CM |
9423883499 |
|
MMZO |
THANE |
LATA GANESH |
CM |
8655783861 |
|
PATNA |
DARBHANGA |
RAJEEV KUMAR |
CM |
9967639842 |
|
PATNA |
DHANBAD |
Y D MISHRA |
CM |
8010740576 |
|
PATNA |
GAYA |
ABHISHEK KUMAR SINHA |
CM |
8197401733 |
|
PATNA |
KATHIAR |
KARNAIL SINGH |
CM |
9264291810 |
|
PATNA |
MOTIHARI |
R K PANDEY |
CM |
9264292122 |
|
PATNA |
MUZAFFARPUR |
D P SINHA |
CM |
7002479155 |
|
PATNA |
PATNA |
SANJAY KUMAR SHARMA |
CM |
9955705399 |
|
PATNA |
PURNEA |
SHAHID AKHTAR |
CM |
8789108223 |
|
PATNA |
RANCHI |
PRASHAT DESHPANDE |
AGM |
9422654648 |
|
PATNA |
SIWAN |
MANAS KERTHIKYE |
CM |
9264292099 |
|
PUNE |
AHMEDNAGAR |
VIRENDRA TIWARI |
CM |
7310179092 |
|
PUNE |
AKOLA |
ANURAG NIGAM |
CM |
9935524395 |
|
PUNE |
AMARAVATI |
SUNIL DOHARE |
CM |
9424431651 |
|
PUNE |
AURANGABAD |
CHANDAN KUMAR |
CM |
8554990418 |
|
PUNE |
JALGAON |
ABHISHEK NANDESHWAR |
CM |
9960352577 |
|
PUNE |
NAGPUR |
MD ARIF KHAN |
CM |
7262079444 |
|
PUNE |
NASIK |
A K PANDEY |
CM |
7798986454 |
|
PUNE |
PUNE |
UDAY SHANKAR |
AGM |
8544322697 |
|
PUNE |
SOLAPUR |
P N CHOWDHARY |
CM |
9934209899 |
|
RAIPUR |
AMBIKAPUR |
NEERAJ GOSWAMI |
CM |
9616366260 |
|
RAIPUR |
BHUBANESHWAR |
MIHIRA KANT TRIPATHI |
CM |
7381000131 |
|
RAIPUR |
RAIPUR |
SHASHIBHUSHAN SHARMA |
CM |
8340101331 |
|
RAIPUR |
SAMBALPUR |
RANJAN KUMAR |
CM |
6370060729 |
- To lodge Complaint with Banking Ombudsman:
1) Website:https://cms[dot]rbi[dot]org[dot]in
2) Physical address of CRPC, Chandigarh as below:
Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
3) RBI Contact Centre - 14448 (from any number) - PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in