| a. | Doorstep Banking Services | We are providing Doorstep Banking Services to pensioners at 100 centers at nominal Charges for financial and non-financial transactions. |
| b. | Grievance Redressal System and its average clearance rate. | We have a dedicated Grievance Redressal System. Average Clearance Time : Branch level-TAT-7 DAYS. R.O level-TAT BEYOND 7 DAYs. Z.O level-TAT BEYOND 14 DAYS. C.O level-TAT BEYOND 21 DAYS. |
| c. | Average time taken to process change of branch by the pensioner if required. | 1. In our Bank-one branch to another branch- within a day. 2.From our Bank to another Bank- within a fortnight. |
| d. | Dedicated Counter at branches for Senior Citizens | Dedicated counter is available at our bank branches nationwide. |
| e. | Loan to pensioners | We are offering loan facilities to pensioners at Competitive rate of interest. |
| f. | Interest on FD | We offer additional rate of interest of 0.50% in Addition to normal rate of interest to Senior Citizen Pensioners. |
| g. | Average time taken for crediting First pension. | We credit the pension within 30 days of receiving PPO. |
| h. | Submission of Annual Life Certificate | Life Certificate can be submitted in DLC (Digital Life Certificate) from anywhere in Pan India basis through Jeevan Pramaan Portal or at any of our Branch. Link is jeevanpraman.gov.in. |
| i. | Provision for pension slip | Pension slip sent on registered mail id. It can be extracted through net banking facility. |