An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch.
Call Center Toll Free No. ( 24 Hours )
||1800 22 1911
||Customer related Services
|Credit Card Call Center
||1800 222 368 (Toll Free ) & 022-66387737 ,66387743
||Customer related Services for Credit Card
PMJDY grievance redressal Email ID :
National Toll Free Number 1 :
1800 110 001
National Toll Free Number 2 :
1800 180 1111
MSME Care Centers
» Click Here
To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs.
ATM Help Desk
FAX - 022 22630104
|Type of assistance
||Mail ids for communication
|Card Hotlisting /
Card not working
|1800 22 1911
|Card not working for online registration / transaction.
||STD Code - 022 49197323
|For failed transaction in ATM/POS/Online & Account debited requiring reversal
||STD Code - 022 49197314 /15
|Departmental telephonic contacts during Office hours only .
Otherwise, you may please contact at general 24x7 toll free no. 1800 22 1911
|For Debit Card HOTLISING by sending SMS from registered mobile:
|Now you can block your lost card by sending SMS to phone no.91+9967533228 as follows:
1. LOST : For blocking all cards linked to mobile
2. LOST <space> card no. :For blocking specific card no.
3. LOST<space>Account no. :For blocking card in specific account
|Click Here to download Template/ Form for lodging complaints related to ATM transaction.
||1800 22 1911
||Internet Banking enquiry, Mobile Banking.
Digital Transactions Help
UPI and BHIM app help
|For technical issues
||022-67123682 / 27570987
|For Reversal/failed transactions
|The Complaint, if any with the Bank, may be taken up with the following officer :
||Mr. Sudarshan Kumar
||Asst.General Manager (Customer Service and Complaints)
||Central Bank of India,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
||022 - 22617896
||022 - 22643055
On -Line Complaint
||Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively Customer may mail their complaint on email ID
|customer service No.
||1- 022 61648708 CM
2- 022 22643056 SM
- Click here for other Complaints
- Click here for Pension related Complaints
- Click here to download the list of contact details of all Banking Ombudsman.
- Click here to download the list of contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.