CentralBank of India-Customer Care
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Customer Care

An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch.

Call Center Toll Free No. ( 24 Hours )

Call Center 1800 22 1911 Customer related Services
Credit Card Call Center 1800 222 368 (Toll Free ) & 022-66387737 ,66387743 Customer related Services for Credit Card

PMJDY grievance redressal Email ID :


National Toll Free Number 1 :

1800 110 001

National Toll Free Number 2 :

1800 180 1111

MSME Care Centers

» Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs.

ATM Help Desk

FAX - 022 22630104
Type of assistance Contact Number Mail ids for communication
Card Hotlisting  /
Card not working
1800 22 1911 central
Card not working for online registration / transaction. STD Code - 022 49197323 central
For failed transaction in ATM/POS/Online & Account debited requiring reversal STD Code - 022 49197314 /15 central central
Departmental telephonic contacts during Office hours only .
Otherwise, you may please contact at general  24x7  toll free no. 1800 22 1911
For Debit Card HOTLISING by sending SMS from registered mobile:
Now you can block your lost card by sending SMS to phone no.91+9967533228 as follows:
1. LOST                                      : For blocking all cards linked to mobile
2. LOST <space> card no.        :For blocking specific card no.
3. LOST<space>Account no. :For blocking card in specific account
Click Here to download Template/ Form for lodging complaints related to ATM transaction.

Internet Banking

Internet Banking 1800 22 1911 Internet Banking enquiry, Mobile Banking.

Digital Transactions Help

Email address


UPI and BHIM app help

Phone No. Email address
For technical issues 1800 22 1911 central
For Reversal/failed transactions 022-61648613 central

Public Complaints 

The Complaint, if any with the Bank, may be taken up with the following officer :
Name Mr. Sudarshan Kumar
Designation Asst.General Manager (Customer Service and Complaints)
Address Central Bank of India,
Operations Department,
Central Bank Building, 2nd floor
M.G. Road, Hutatma Chowk,
Fort, Mumbai 400 023
Telephone 022 - 22617896
Fax 022 - 22643055
Facility of On -Line Complaint Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively  Customer may  mail their complaint on  email ID central
customer service No. 1- 022 61648708 CM
2- 022 22643056 SM

  1. Click here for other Complaints 
  2. Click here for Pension related Complaints
  3. Click here to download the list of  contact details of  all Banking Ombudsman.
  4. Click here to download the list of  contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.

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