Customer Care

An approved BC/DR policy is in place . In case any branch is unable to function due to any calamity or disaster , its customers can continue their transactions through any other branch

Call Center Toll Free No ( 24 Hours )

Call Center

                                 1800 3030

Customer related Services

 

Tolled number

02241903900

  

 

Toll Free Number-

1800 203 1911

Exclusively for Pensioner

For Complaints/Grievances

Whatsapp Number

63-64-861-866https://www.centralbankofindia.co.in/sites/default/files/2023-03/new-blinking-gif.gif

For Cyber Fraud Complaint

Toll Free Number-1930 

  

 PMJDY grievance redressal Email ID : cmoper[at]centralbank[dot]co[dot]in National Toll Free Number 1 : 1800 110 001 National Toll Free Number 2 : 1800 180 1111 MSME Care Centers » Click Here To Download addresses of MSME Care Centers for quick redressal of grievances of MSME Entrepreneurs. ATM Help Desk FAX - 022 22630104

Type of assistance

Contact Number

Mail ids for communication

Card Hotlisting  /
Card not working

1800 30 30

customercare[at]cboi[dot]in

Card not working for online registration / transaction[dot]

STD Code - 022 49197320

debitcard[at]centralbank[dot]co[dot]in
cmcards[at]centralbank[dot]co[dot]in

For failed transaction in ATM/POS/Online & Account debited requiring reversal

STD Code - 022 49197313 /15

smatmreversal[at]centralbank[dot]co[dot]in

Departmental telephonic contacts during Office hours only.
Otherwise, you may please contact at general  24x7  toll free no. 1800 30 30

For Debit Card HOTLISING by sending SMS from registered mobile:

Now you can block your lost card by sending SMS to phone no. 91+9967533228 as follows:
1. LOST                                      : For blocking all cards linked to mobile
2. LOST <space> card no.        :For blocking specific card no[dot]
3. LOST<space>Account no. :For blocking card in specific account

Click Here to download Template/ Form for lodging complaints related to ATM transaction.

Internet Banking

 

Email Address

Phone Number

For technical issues

cbsnethelp[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/failed transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

Mobile Banking

 

Email Address

Phone Number

For technical issues

mobilesupport[at]centralbank[dot]co[dot]in

1800 30 30

For Reversal/failed transactions

Bharat Bill Pay Transactions

mgrtbk_mobile[at]centralbank[dot]co[dot]in

Other Merchant Transactions

bmvb4982[at]centralbank[dot]co[dot]in

IMPS Transactions

Smtbk2[at]centralbank[dot]co[dot]in

UPI and BHIM app help

 

Phone No[dot]

Email address

For technical issues

1800 30 30

upisupport[at]centralbank[dot]co[dot]in

For Reversal/failed transactions

022-61648613

smtbk2[at]centralbank[dot]co[dot]in

NEFT Handling Team

Name

Designation

Contact No[dot]

Arun Sharma

Sr Manager,
Incharge Neft Cell

022-22637966, 022-22637967

Sunit Srivastava

Asst. Manager

022-22637966, 022-22637967

ZONE WISE LIST OF NODAL OFFICERS- PENSION

ZONE

NODAL OFFICER

DESIGNATION

MOBILE NO

Phone No

E-MAIL ID

AHMEDABAD

KAMLESH GUPTA

SM

7971786017

079-71786011

operahmzo[at]
centralbank[dot]co[dot]in

BHOPAL

VIJAY BANKA

SM

7554924755

0755-2576028

operbhopzo[at]
centralbank[dot]co[dot]in

CHANDIGARH

GIRIRAJ P MEENA

CM

9988883823

0172-2702996

operchanzo[at]
centralbank[dot]co[dot]in

CHENNAI

VISHAL MITTAL

CM

7988050660

044-28883110

operchenzo[at]
centralbank[dot]co[dot]in

DELHI

ANSHU KUMAR

SM

9973701825                 

011-42827852

operdelhzo[at]
centralbank[dot]co[dot]in

KOLKATA

A[dot] K[dot] SINGH

CM

6292191378

033-22301270

operkolzo[at]
centralbank[dot]co[dot]in

LUCKNOW

VINOD JOSHI

CM

7339402506

0522-2611304

operluckzo[at]
centralbank[dot]co[dot]in

MMZO

KISHALAY KUME

SM

9334297647

022-40345855

opermmzo[at]
centralbank[dot]co[dot]in

PATNA

TARKESWAR KUMAR SINGH

SM

7360065150

0612-2226607

operpatnzo[at]
centralbank[dot]co[dot]in

PUNE

AKSHI DEKA

ASST MANAGER

2026131611

020-2226607

operpunzo[at]
centralbank[dot]co[dot]in

CENTRAL OFFICE NODAL OFFICERS

CO

CHIEF MANAGER

CM

  

022-22703216/17

cmcppc[at]
centralbank[dot]co[dot]in

CO

ASST[dot]General Manager

AGM

  

022-22623450

agmcppc[at]
centralbank,co[dot]in

Public Complaints

The Complaint, if any with the Bank, may be taken up with the following officer :

Name

Shri Phool Singh, AGM- Customer Care Department

Designation

Asst. General Manager (Customer Service and Complaints)

Address

Central Bank of India,
Customer Care Department,
Central Bank Building, 2nd floor
M[dot]G[dot] Road, Hutatma Chowk,
Fort, Mumbai 400 023

Telephone

022- 61648786

Fax

  

Facility of On -Line Complaint

Customer will get Unique Identification Number (UIN) while lodging on- line complaints using the option given below. This UIN will help the complainant in tracking the latest position of complaint in future. Alternatively  Customer may  mail their complaint on  email ID:pmjdy[dot]grievances[at]nic[dot]in

customer service No[dot]

1- 022 61648708 CM
2- 022 22643056 SM
  1. Click here for other Complaints.
  2. Click here for Pension related Complaints
  3. To lodge Complaint with Banking Ombudsman:
        1) Website:https://cms[dot]rbi[dot]org[dot]in
        2) Physical address of CRPC, Chandigarh as below:
             Reserve Bank of  India, 4th Floor, Sector 17, Chandigarh - 160017
         3) RBI Contact Centre - 14448 (from any number)
  4. Click here to download the list of contact details of Nodal Officers to Customer Service and Grievance Redressal at Regional Office.
  5. PMJDY grievance redressal Email ID : pmjdy[dot]grievances[at]nic[dot]in